LMN Blog

LMN Customer Superhero Agents are Here!

Providing excellent customer service is how Superheros are made.

Next time you need support, whether its how to set up your crews in TIME, or help with Estimating + Job Costing, maybe you want to to customize your templates or you’re having trouble syncing with QB….the Superhero Agents are here to help!

Meet Superman   Superman                The Hulk   HulkChatIcon

                 and of course, The Flash  FlashChatIcon

You’ll find these three Superheroes on our Live Chat, Monday to Friday, 8am est to 6pm est waiting to save the day.  You can always  count on an LMN Customer Superhero Agent. They may not be faster than a speeding bullet, or be able to leap tall buildings in a single bound, but when you need help, our LMN Superhero Agents will go above and beyond to assist and hopefully

……..be your Superhero for the day.

LMN Customer ‘Superhero’ Agents Are Coming!

customer-support-superhero Excellent customer service agents are like Superheroes.  They use their powers for good, they live by a strong moral code and they have a motivation that has led them to be who they are.

What if the LMN Customer Support Team had actual superheroes to solve real problems?  By day they are mild mannered individuals handling customer support cases and by night they are solving the most monstrous customer service situations.   Our Superheros have the knowledge, technical expertise and problem solving skills to help you quickly and honestly so that you can continue to run your landscape business efficiently and make a profit.

Stay tuned for when our Superheroes land tomorrow to save the day!

New Updates for LMN Time (Mar 2015)

Update Released Tonight for LMN’s Timetracking Software

Tonight we went live with a small improvement update to LMN Time.  Here, we’ve implemented some of the most frequent user suggestions over the last quarter.

 

New Screen:  Job History (Jobs Menu)

If you need a really quick way to view, real time, a history of work done, crew notes, supervisor and more for any of your sites, then check out the new Job History screen under the Jobs menu.

  • Search for a specific job, task or by a specific job group
  • Select a date range
  • Choose the job and task you want to view
  • Get date-by-date information of exactly who was there, when they were there, what they did, and what notes they entered

live time history for jobs

 

 

Improvement: Added Ability to Track Qty for Activities, but charge a Fixed Amount

We added a new billing type for job Activities.  There are 2 ways to bill a per-application charge.

Per App (Fixed Price):  will bill a fixed charge for the activity, no matter what the foremen enters as the quantity.  The billing will always be for a fixed amount.

Per App (Variable Price):  LMN Time will use the quantity to dictate how much to bill… this way, you can have a per application price, but charge for half an application or 2 applications in one visit.

Track materials for billing

 

 

Improvement: Apply a Custom Sort Order to Job Activities

We had a few users ask to be able to put activities in a specific order for crews (most often used activities first, least often used activities towards the bottom).  Now, you can use the up and down arrows to the right of each activity name to set a custom order for the ways a job’s activities will show up on crew timesheets.

ActivitySortOrder

 

 

New Feature: Deactivate Job Activities

Another popular request was the ability to deactivate activities so that activities that are completed no longer show up on crew timesheets. We’ve added the ability to deactivate activities on jobs. Deactivated activities will no longer show up as available options on timesheets, but will still continue to show up on all reports for tracking, billing, etc.

deactivate timesheet activity

 

 

New Feature: Crew Crew Schedule (Daily Whiteboard)

We just made changes to the Daily Whiteboard far easier with the new Clear Crew button. You’ll find this button in the bottom ‘action’ bar on the Daily Whiteboard screen. Using this button, you can select a specific crew and do any of the following:

  • Clear their schedule  (this will delete any/all scheduled visits for that day)
  • Move their schedule (pick a new date and all scheduled visits will move to the new date)
  • Move to unassigned (move a crew’s daily schedule to the Unassigned column for reassignment later)

 

clear crew schedule

 

 

New Feature: Jobsite History

A live, real-time history of every visit for jobsite tasks, including start time, supervisor who did the work, crew notes, and billable activities performed is now active on the job screen.  To view this information, go to Jobs, then click History in the task sidebar.  Click the INFO button beside the task activity you wish to view.

jobsite activity history

 

 

Improvement: Job Review Screen – Total Hours

Previously, the job review screen showed a live report of estimated vs. actual hours for each task on a job, but not the job totals.  We added total job progress at the top of this report, now showing total estimated vs. actual hours as well.

JobReviewTotals

 

Improvement: Latest Activity – Own Screen and Added Search Capability

The Latest Activity screen, added in the last update to LMN Time, shows live, real-time clock in and out events as they happen.  To make this activity more readable, we created its own screen for it, and we added a search capability so you can filter results by foreman, by job, or by task name.   You can find this screen under the Timesheets section and using the Latest Activity tab on the left side.

timesheet activity

 

 

New Addition:  More Reports Added!

 

Activity Report (Billing Summary)

This new  report  shows a summarized history of all the billable activities by job, by date.  You can use the report options to hide unbillable activities, hide quantities for unbillable activities, or summarize a total number of activities by date.   [Shown under the Billing reports]

Activity-BillingSummary

 

Job Summary (Tasks and Activities) – Added ability to show total pricing.

Added the ability to show pricing on the Job Summary (Tasks + Activities) report for any date range.

timesheet billing

 

Change Audit Report (by Supervisor)

Run a report showing a complete history of every changed clock in/clock out time for your supervisors.  [Found under the Payroll reports, Supervisor Edit – Audit]

audit timesheets

 

 

New Screen:  Unscheduled Work  (Schedule Menu)

The Unscheduled Jobs screen gives you an instant view of all:

  • Unscheduled Jobs – shows all jobs where no hours have been scheduled for ANY of the job’s tasks
  • Unscheduled Tasks – shows a list of any/all jobs and tasks with no work scheduled

unscheduled tasks

 

 

Improvement: Added Crew Notes to Payroll Export (Excel)

Several users had requested that the Payroll Export to Excel (detailed version) includes the Crew Notes entered for each task.  Now each time record in the Excel export contains the task notes for the crew.

timesheet app export excel

 

 

New Feature: Added support for ADP Payroll Export file(Excel)

Some versions of ADP payroll support importing time records from .csv files (import files). LMN can now export time records in a format that’s supported by ADP. Go to the Reports menu, then choose Export and then select the ADP Export option.

timesheet export to adp
 

 

Improvement:  Performance on Where Are They? screen

We eliminated clocked-out employees from the Where Are They screen to improve page speed and performance.

Update Released for LMN’s Estimating Software

Update Released Tonight for LMN’s Landscape Estimating Software

Tonight we went live with a minor/major update to LMN’s Estimating Software.  It’s minor in that there aren’t a lot of changes, but it’s major in that you’ll see a significant difference in the look and feel of the estimating screens.  We had to release these changes in light of some bugs that cropped up after an update to Google Chrome.  So we fixed the issues and added some tweaks and improvements.

You will notice a significant change to the screen, but don’t panic.  It’s not that different.

Watch

Watch the New Help Videos

Click here to watch the playlist containing the new help videos

Watch

Improvement: Collapsible Headers

Now you can click the headers for the Client Information, Estimate Summary, and Work Summary sections to expand/collapse them as you need them.  Makes it easier to focus on the section that you’re working on, especially with large estimates.

landscape estimate

 

Improvement: Easier Edit Work Areas

You don’t have to go in/out of work areas anymore.  They will expand and collapse on screen, so you can still easily see the work area that you’re working on.  It’s also easier/faster to move between different work areas.  All you need to do is click the EDIT button to expand a work area to edit the details.  When finished, you can click the CLOSE button, or just click EDIT on another work area and your changes to the current work area will save and close.

Edit Estimate

 

Improvement: Better Visibility of Pricing Adjustments

On the new estimating screen, price adjustments will be far more clear.  Click the GREEN PENCIL BUTTON beside any item’s price to override the budget price and set a custom price.  Click the GREEN PENCIL BUTTON beside any item’s profit margin to override your budget’s default profit margin.  To revert back to budget pricing, all you need to do is click the BLUE ARROW BUTTON.

custom estimate price or profit

 

Improvement: Faster Editing and Changes to Costs, Quantities and Prices

You’ll also find changes to the item names, descriptions, quantities, units, costs and more are much faster.  It now only saves after you’ve completed the work area, instead of saving after every change.

 

Improvement: Less Scrolling Left and Right.  New ACTION button added.

We condensed the buttons to make for faster changes, easier learning, and much less scrolling left and right.  We got rid of the individual buttons for CLIENT NOTES, CREW NOTES, etc. and replaced those buttons with one single ACTION button.  The ACTION button will drop down and give you all the same options you’re used to, but in one handy location instead of making you scroll over to the right to find and adjust these settings.

ActionButton

 

 

Improvement: Better, Faster Re-Ordering of Estimate Line Items.

Use the ORDER field on the estimate line items to put your line items in a specific order.  We like to put our costs in the order of operations so it makes sense to the crew doing the work.  Adjust your ORDER of line items and you’ll be able to instantly re-organize the order in which the line items are displayed.

ordering estimate items

 

 

Improvement: Gross Profit % Shown In Estimate Summary Section

The Cost of Goods, Breakeven and Net Profit were always shown in the Estimate Summary section, but the Gross Profit margin wasn’t shown specifically.  The Gross Profit Margin has been added to the new estimate screen.

gross profit margin

 

Watch

Watch the New Help Videos

Click here to watch the playlist containing the new help videos

Watch

 

Upcoming LMN Time Webinars – Feb 26th and 27th

Due to popular demand we have added two more LMN Time + Scheduling Webinars!

Thursday February 26th – 3PM EST
Friday February 27th – 11AM EST

Register below!

Our LMN Time Webinar covers LMN Time + Scheduling in detail including setting up jobs, creating timesheets, staff, settings, reports and of course our brand new scheduling feature. This is a great opportunity if you are brand new to the time tracking and thinking about adding it for your company or if you are a current LMN Time subscriber and just want more detail about some of the functionality available in the software.

The LMN Time Webinar typically runs for 1 hour. If you are interested in signing up you can register through the link below or email if you have any questions.

LEARN MORE

Want to know a little bit more about LMN Time? Click the WATCH VIDEO button below to watch a quick YouTube video.

WATCH VIDEO

ASK QUESTIONS

Have any questions before or after the webinar? Click the button below to email us and we will answer your questions promptly.

EMAIL US

Click the button below to register Feb 26th 3PMSpace is limited, Reserve your seat today.

landscape estimating

Click the button below to register Feb 27th 11AMSpace is limited, Reserve your seat today.

landscape estimating

LMN Time Webinar – February 25th – 3PM

Our LMN Time Webinar covers LMN Time + Scheduling in detail including setting up jobs, creating timesheets, staff, settings, reports and of course our brand new scheduling feature. This is a great opportunity if you are brand new to the time tracking and thinking about adding it for your company or if you are a current LMN Time subscriber and just want more detail about some of the functionality available in the software.

The LMN Time Webinar typically runs for 1 hour. If you are interested in signing up you can register through the link below or email if you have any questions.

LEARN MORE

Want to know a little bit more about LMN Time? Click the WATCH VIDEO button below to watch a quick YouTube video.

WATCH VIDEO

ASK QUESTIONS

Have any questions before or after the webinar? Click the button below to email us and we will answer your questions promptly.

EMAIL US

Click the button below to register.Space is limited, Reserve your seat today.

landscape estimating

LMN SALES AND SUPPORT CLOSED FOR FAMILY DAY

Landscape Management Network’s Sales and Support and Live Chat will be closed on Monday Feb 16th for Family Day! If you have any questions or need support feel free to send an email to support@golmn.com and we will get back to you as soon as possible.

We will be back open again at 8am EST on Tuesday Feb 17th!